CANCELLATION POLICY

1. Cancellations & Rescheduling Please provide at least 24 hours’ notice if you need to cancel or reschedule an appointment. Appointments cancelled or rescheduled with less than 24 hours’ notice may be subject to a cancellation fee of 50% of the scheduled service. Same-day cancellations may be charged 50% of the scheduled service, at the salon’s discretion. 2. No-Shows A no-show is an appointment where the client does not arrive and has not contacted the salon. No-shows may be charged 50% of the scheduled service. A future appointment may require a deposit or prepayment after three (3) no-shows. 3. Late Arrivals If you arrive more than 15 minutes late, we may need to shorten, modify, or reschedule your service so we can stay on schedule. A late-arrival fee may apply when additional time or accommodations are required. If the appointment must be cancelled because of a significant late arrival, the applicable cancellation fee may be charged. 4. Deposits & Prepayments Certain appointments, special events, or group bookings, may require a deposit. Deposits are applied toward the scheduled service when the appointment is completed. Deposits may be forfeited when an appointment is cancelled with less than 24 hours’ notice or when the client does not show. 5. Emergencies & Special Circumstances We understand that unexpected situations happen. Please contact us as soon as possible if an emergency prevents you from attending. The salon may waive or reduce a fee for genuine emergencies on a case-by-case basis. 6. Salon Cancellations If the salon must cancel or reschedule your appointment, we will make reasonable efforts to notify you as soon as possible. Any deposit paid for a salon-initiated cancellation will be transferred to a new appointment or refunded, as applicable. 7. Agreement By booking an appointment, you acknowledge and agree to this cancellation policy. Please ask a team member if you have questions about a fee or appointment requirement before booking. Thank you for respecting our time and helping us keep appointments available for all clients. Effective Date: September 1, 2026